🚚 Shipping, Cancellation, and Refund Policy
Liberty Wings
At Liberty Wings, we specialize in jet ski rentals and hourly water experiences. Below, we explain our policies regarding reservations, cancellations, changes, and refunds.
📦 We do not make physical shipments
Our services are in-person and by prior reservation, so no physical shipments are made. Upon completing your reservation, you will receive a confirmation via email or WhatsApp with all the details of your activity.
📅 Reservation changes and cancellations
You can modify or cancel your reservation under the following conditions:
- ✅ Up to 48 hours before the activity:
- You can change the date at no additional cost or request a cancellation with a full refund.
- ⚠️ Between 24 and 48 hours before:
- You can reschedule your activity at no cost.
- In case of cancellation, 50% of the amount paid will be retained.
- ❌ Less than 24 hours before or no-show:
- No refunds or rescheduling are available.
🌦️ Cancellation due to weather conditions
The safety of our customers is our priority. In the event of bad weather or dangerous sea conditions, Liberty Wings may:
- Reschedule your activity at no additional cost.
- Or, if you can't attend on another date, issue a full refund.
💸 Refunds
Refunds are processed within 5 to 10 business days, using the same payment method used to make the reservation.
📞 Contact
For any questions, modifications, or cancellations, please contact us:
- 📧 Email: info@libertywingswatersports.es
- 📱 Phone / WhatsApp: [ 34 686 059 876]
- 📍 Location: Port of Calafat - Urb. Calafat. 43860 the Almond of Sea. Tarragona
Thank you for choosing Liberty Wings. We're ready to offer you an unforgettable experience on the water! 🌊